Troubleshooting - Microsoft Reader

	Urge Dr. Gabrielle Morrissey
	Someone to Watch Over Me Lisa Kleypas
	The Resurrectionists Kim Wilkins
	The Ancient Future: The Dark Age Traci Harding
	Bare: Lust, Lies and Hot Wax Toni Lee

What do I do if my e-book does not download or open?
If your Microsoft Reader e-book does not open after the download, go to My Library and try downloading the title again. If it still will not open, you may need to delete the Microsoft Reader association.

Here's what to do: Open Windows Explorer. From the menu bar, choose Tools > Folder Options > File Types. Scroll down until you find the extension for Microsoft Reader. There may be two or three extensions, but you should only need to locate the .lit extension (small r with little green leaves). Delete this file type association (it can be added back later). Since this association has been deleted, when you click the link to download the e-book, you will be prompted to save this file to disk, rather than opening in Microsoft Reader. Save the file to My Documents > My Library. When you open Microsoft Reader, sort by Date Acquired, and the e-book(s) should appear.

I've purchased a Microsoft Reader e-book, but no e-books appear in "My Library"?
If your Microsoft Reader e-books do not appear in My Library, this means that you have purchased 'Owner Exclusive' e-books. The only way to re-download your previously purchased e-book is to use the original computer that you purchased the e-book on, or activate your Microsoft Reader to the same Passport account that was used at the time of purchase. Your Passport account is linked to your email address. Try re-activating your Microsoft Reader using the same email address that you used at the time of purchase.

When I attempt to purchase a Microsoft Reader e-book, I get redirected to a page that tells me to update Microsoft Reader. What does this mean?
In order to purchase and download premium Microsoft Reader e-books, you must have the latest version of Microsoft Reader. To update, visit the Microsoft Reader update page and follow the instructions. Once you give permission, the website will scan your copy of Microsoft Reader to determine if you need the update. Then it will ask you to download and install an '.exe' file. Please click here to begin the update process.

When I go to 'My Library', I get a message that tells me to update Microsoft Reader. What does this mean?
In order to download premium Microsoft Reader e-books, you must have the latest version of Microsoft Reader. Once you have the updated version of Microsoft Reader, your premium Microsoft Reader e-books will be available for download. To update Microsoft Reader, visit the Microsoft Reader update page and follow the instructions. Once you give permission, the website will scan your copy of Microsoft Reader to determine if you need the update. Then it will ask you to download and install an '.exe' file. Please click here to begin the update process.

I updated and activated Microsoft Reader on my Pocket PC, but I am still unable to open my e-books. What should I do?
Some older versions of Microsoft Reader for Pocket PC must be updated through the program itself. To determine if your version of Microsoft Reader is one of these versions:
- Open up Microsoft Reader on your Pocket PC
- From your Library, select Go To > About Microsoft Reader
- The version number of your Microsoft Reader should be displayed. If the version number is less than version 2.2.2:
If you continue to have problems, please contact Customer Support at hcebsupport-au@overdrive.com.

What happens if I get an error during activation?
If you get an error, visit the Microsoft Reader Activation page for more information or call (425) 454-2030 for support. Support is free, although long-distance charges may apply.